Complaints & Customer Support

We take complaints and suggestions seriously. This page explains how to reach us and what to expect.

Contact

Email: [email protected]

Working hours: Sunday to Thursday, 9 AM to 5 PM Saudi time. Messages received outside these hours are answered on the next working day.

What to include

• Order number.
• Product name.
• A short description of the issue or suggestion.
• A screenshot if possible.

What happens next

These timelines are our service commitment:

1. We acknowledge your complaint within 2 working days.
2. We reply with a solution or decision within 7 working days at most.
3. Complaints about a file that does not work or does not match its description follow the Exchange & Returns Policy.

If your complaint is not resolved

You can file a report with the Ministry of Commerce through the «Balagh Tijari» app or the unified number 1900.

Last updated: 30 October 2026.